Quality Recording Solutions Offer Us Very Best Suggestions About Telephone Recorders In Augusta, Georgia
Our mission here in Quality Recording Solutions is to make the communities a more secure place, offer support to the public safety professionals and to attain these through the best services possible. We can make this feasible by providing up to date, affordable, efficient and dependable voice and data recordings to public safety and support agencies in the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you could already expect that we have everything to provide the demands of businesses in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The corporation preserved its values over the years and their determination to the hard work and work balance of their employees.
This is actually the explanation why the corporation has long been flourishing over the years. We all know that nurturing a happy and fulfilled team of experts may lead to better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation will begin on the culture and personal relationships with your consumers. We can undoubtedly offer unparalleled technical and customized customer service while we're giving what we do. We're going to always keep our growth concentrated and intentional and we are going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for longer than 7 years.
You may always check our website to know more about us and our products and services. We can also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of giveaways and contributions to customer websites and festivities.
Service Location
We are supplying services to different businesses situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are absolutely eager to provide great quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John certainly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he manages our team to make sure that they can implement everything effectively. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the needs of our customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known as a multi-tasker and he guarantees that our technology could be up-to-date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he sees that the playback of a call can help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trusted? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly easy to use over the MediaWorks software and it may be accessed over the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the consumers and at QRS keep the system up to date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to understand about the capabilities of this software. You can call us right now if you want to set up a live demo of the product and we are going to show you what it could do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually allow you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of linked calls. All incidents could be managed with a dedicated tab along with a graphical timeline view. This can help you control multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to construct a complete set of relevant calls or media.
If you would like to ensure that it'll be easier, incidents may be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our clients. We always consider your satisfaction more than anything and we are going to do anything to be sure that you would be pleased with our products.
We've got skilled engineers that are very professional and they provide great service and product installation in Mobile, AL.
We have service departments which are already prepared to manage the system along with the professional knowledge of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make certain that you can get a specialist system.
Service
Quality Recording Solutions can provide the multiple service agreements in Huntsville, AL to suit the requirements of the agency. Our offerings typically fall into 3 categories, but we will offer custom maintenance plans that could fit the demands of customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software updates will certainly be available and 24/7 monitoring. You won't have to think about the parts and labor because they are included.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training during the warranty period to be sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to be sure that you are confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Through the sessions, you and the team will be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We can also offer reconditioned systems that were actually refurbished to the original performance specifications. You should call us at this time to learn more.