QRS (Quality Recording Solutions) Offer Us Very Best Info Covering Voice Loggers In Montgomery, AL
Our mission at Quality Recording Solutions is to actually provide a more secure community for everyone and to support public safety specialists. We want to do these over the help of personalized and friendly services. All of these will be probable with our updated, trustworthy and affordable voice and data recording solutions for public safety and support organizations in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the requirements of companies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully realize that taking care of a happy and satisfied team of professionals can help bring higher quality service and customer relations so they have been focusing on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually starts on the culture and personal relationships with clients. We will be able to offer unparalleled technical and personalized customer service while we do what we do. We always kept our growth deliberate and concentrated and we're concentrating on quality. We have been giving a great product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also helping legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can always check our website to learn more about us, our services and products. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We're serving different agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the demands of consumers and he also handles our team to be sure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer wonderful services to buyers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work since he recognizes that a playback will help someone.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that is both secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are extremely simple to use through the MediaWorks software and it could be accessed over the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the requirements of the buyers and we're QRS will keep your system updated.
If you want to learn more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You could call us now if you will need to set up a live demo of the product and we're going to show how can help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. All incidents could be managed with a committed tab together with a graphical timeline view. This can permit you to manage multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and enable you to make a complete set of relevant calls or media.
If you would like to ensure that it will be easier, incidents could be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as buyers. We always consider your satisfaction above all else and we're going to do everything to make certain that you are going to be pleased and your units can be properly installed. We have skilled engineers who are proud of their wonderful service and product installation in Waycross, GA.
We even have service departments which are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Jackson, MS to help suit the demands of the agency. Our typical offerings will usually fall into 3 classes, but we can create custom maintenance plans that could fit the demands of the customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There would be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software improvements and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to provide web training during the warranty period to ensure that you and your team would know the way to use your software.
We are going to always want you to enjoy the experience with the items that we are giving so we're going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To make this possible, we can provide you with on-site training at the time of the installation and we will offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You can call us to know more about this.