Quality Recording Solutions Offer You Top Ideas About Voice Loggers In Murfreesboro, Tennessee
Our mission here in Quality Recording Solutions is to make the communities a much safer place, provide support to the public safety professionals and to achieve these through the best services probable. We will make it possible by giving you affordable, efficient, improvements and trusted voice and data recording samples to public safety and also support agencies in the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you can already expect that we have everything to provide the demands of companies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We've got more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation begins on the culture and personal relationships with customers. We can unquestionably offer unparalleled technical and customized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we're going to be concentrating on quality. We've got been giving a terrific product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support for these products for 7 years.
You could take a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We provide services to different businesses situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to deal with customer experience from the initial planning and also makes surveys to installation and training. He is very dedicated to what he is doing and he provide the requirements of the customers and also the one who deals with our team to ensure that everything could be implemented appropriately.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of individuals.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is reliable and he is known to inspire others through his work since he understands that a playback of a call can help someone else.
Our Products:
Eventide
Do you would like to search for a secure, dependable and simple to use recording solution? You don't have to look elsewhere since the Eventide recording solution is what you're looking for!
These recorders are very easy to use over the MediaWorks software and it could be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide improves its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You can contact us if you want to set up a live demo of the product and we're going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to the NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software can also allow you to organize groups of linked calls into saved incidents. Every incident can always be managed on a devoted tab along with its own graphical timeline view. This will permit you to deal with different incidents in one screen.
When the additional calls are located already, they will certainly be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To ensure that it'll be easier, incidents can always be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as consumers. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you will be pleased and your units could be appropriately installed. We also have skilled engineers that take pride in their wonderful service and product installation in Waycross, GA.
We also have service departments that are prepared to handle your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to suit the requirements of the agency. Our offerings frequently fall into 3 classes, but we can provide custom maintenance plans which will fit the demands of customers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software updates and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates will surely be accessible and 24/7 monitoring. You are going to not need to bear in mind the parts and labor as they are all included.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training during the warranty period to ensure that the team will be knowledgeable to make use of the software. We always want you to enjoy this experience with the products so we will do everything to ensure that you're confident in using the tools. We are going to be sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Through the sessions, you and your team can be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. To know more about this, you may call us directly.