QRS (Quality Recording Solutions) Give Us Very Best Recommends Covering Voice Recorders In Pensacola, FL
Our mission right here at Quality Recording Solutions is to help make the neighborhoods a much safer place, support the public safety specialists and to accomplish all of this through personalized and friendly services. We will make this possible by providing updated, affordable, efficient and trusted voice and data recordings to public safety and support businesses in the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may anticipate that we have the proper equipment to offer the needs of any businesses in Johnson City, TN.
History And Culture Of The business
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has long been focused on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees as they know that having a happy and satisfied team of experts will offer better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our clientele. We will offer you the best technical and customized customer service and do what we can. We keep our growth intentional and focused and we are going to also concentrate on quality services more than anything else. We've got been supplying an incredible product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
If you would like to understand more about this, you may check our website. We have services and products included there.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We are serving various companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the requirements of clients and he also manages our team to ensure that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide fantastic services to buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can certainly help someone else.
The items:
Eventide
If you'd like to discover an simple to use recording solution that's secure and trustworthy, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are really easy to use with the aid of MediaWorks software and you may access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software constantly and they can do this frequently to make certain that they can meet the demands of the buyers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. If you'd like a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may actually let the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also enable you to organize groups of related calls into saved incidents. Every incident will actually be available for management on a focused tab together with a graphical timeline view. This may permit you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it will be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we are going to do everything to make sure that you would be pleased and your units will be effectively installed. We have skilled engineers who are proud of their fantastic service and product installation in Lake City, FL.
We even have service departments which are ready to take care of your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you could have a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Chattanooga, TN to suit the needs of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we will be able to create custom maintenance plans which will fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you could expect software updates and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions may offer complimentary web training throughout the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the items that we offer so we can guarantee that you will be confident in using the tools. We will offer on-site training at enough time of installation and offer web-training over the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the process and find out about the features of the software. Our goal is for you to use the product feeling at ease and you entirely understand the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you can contact us today.